Privacy Policy, Terms of Use & User Agreement
Effective Date: January 2026
This website (onthegolinens.com) is operated by On The Go Linens (“Company,” “we,” “us,” or “our”). By accessing or using this Site, you agree to the following Privacy Policy and Terms of Use. If you do not agree, you must discontinue use immediately.
1. Information We Collect
We may collect:
- Identifiers (name, email, phone, shipping/billing address)
- Commercial data (purchase history, cart activity)
- Payment information (processed via PCI-compliant third parties)
- Device & internet activity (IP, browser, cookies)
- Fraud-prevention and verification data
We do not sell personal information for monetary compensation.
2. Use of Information
We use data to:
- Process orders
- Prevent fraud and abuse
- Provide customer support
- Improve website performance
- Comply with legal obligations
- Send marketing communications (if opted in)
3. California Privacy Rights (CCPA / CPRA)
California residents have the right to:
- Request access to personal data
- Request deletion (subject to legal exceptions)
- Request correction
- Opt-out of “sale” or “sharing” (if applicable)
- Limit use of sensitive personal information
We do not sell personal information. Requests may be submitted to: info@onthegolinens.com We will not discriminate against you for exercising privacy rights.
4. Canadian Privacy Rights (PIPEDA)
Canadian residents may request access, correction, or withdrawal of consent. Contact: info@onthegolinens.com
5. GDPR (EU Visitors)
If you are located in the European Economic Area:
- Legal basis for processing includes contract fulfillment, legitimate interests, and consent.
- You may request access, rectification, erasure, restriction, portability, or objection.
- You may lodge complaints with your local supervisory authority.
We do not actively market to the EU but may process orders placed voluntarily.
6. SMS & Email Marketing Compliance
If you opt in to receive marketing communications:
- You consent to receive emails and/or SMS messages.
- Message & data rates may apply.
- You may unsubscribe at any time.
We comply with:
- CAN-SPAM Act (U.S.)
- TCPA (U.S. SMS law)
- CASL (Canada Anti-Spam Legislation)
7. Cookies & Tracking
We use cookies for cart functionality, analytics, and fraud prevention. You may disable cookies in your browser settings.
8. Fraud Prevention & Chargeback Policy
We reserve the right to:
- Cancel orders suspected of fraud
- Request identity verification
- Refuse future service to customers who file unjustified chargebacks
- Report fraudulent transactions to authorities
Customers agree not to initiate chargebacks without first contacting us to resolve disputes.
9. Arbitration & Class Action Waiver
Any dispute arising from use of this Site or purchases shall be resolved through binding arbitration in the State of California. You agree:
- To waive the right to a jury trial
- To waive participation in class actions
- That disputes will be handled individually
Arbitration shall be administered by a recognized arbitration provider under its commercial rules. Nothing in this clause limits rights that cannot be waived under applicable law.
10. Limitation of Liability
To the maximum extent permitted by law: On The Go Linens shall not be liable for indirect, incidental, consequential, special, or punitive damages. Total liability shall not exceed the amount paid for the product in dispute. Some jurisdictions may not allow certain exclusions.
11. Order Acceptance
We reserve the right to refuse or cancel orders due to:
- Pricing errors
- Inventory shortages
- Fraud suspicion
- Violation of policies
Order confirmation does not constitute acceptance.
12. Payment Policies
Accepted payment methods: Visa, Mastercard, American Express, Discover. Payment is required at checkout. Handling fees and shipping costs are non-refundable unless required by law.
13. Sales Tax
Sales tax is charged where required by law, including California and other applicable states. Canadian customers are responsible for GST/HST/PST and import duties unless stated otherwise.
14. Intellectual Property
All content on this Site is protected under U.S. and international copyright laws. Unauthorized reproduction or use is prohibited.
15. Children’s Privacy
We do not knowingly collect information from children under 13. If discovered, such data will be deleted.
16. Governing Law
These Terms are governed by the laws of the State of California.
17. Policy Updates
We may update these policies at any time. Continued use of the Site constitutes acceptance of changes.
Contact
Privacy or legal inquiries: info@onthegolinens.com
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