1) Eligibility & Availability
- Coupons are offered by OnTheGoLinens.com and are valid for online purchases only, unless stated otherwise.
- Coupons may be limited in quantity and are subject to availability.
- We may require reasonable verification to prevent fraud or misuse.
-
Void where prohibited. Offers are intended for lawful use in the United States, Canada, and other supported shipping destinations.
2) How to Redeem
- Enter the coupon code during checkout (or follow the on-screen instructions for automatic promotions).
- Unless explicitly stated, only one coupon/promo code may be used per transaction.
- Coupons are single-use unless otherwise specified and are non-transferable.
- Coupons have no cash value and cannot be redeemed for cash, credit, or gift certificates.
3) Discount Scope (What It Applies To)
- Coupons apply to eligible merchandise only, as described in the offer.
- Some items or categories may be excluded (for example: certain custom-made items, sample swatches, shipping/handling, rush fees, taxes, gift cards, or other exclusions stated in the offer).
- Unless stated otherwise, coupons do not apply to shipping, handling, duties, brokerage fees, or taxes.
4) Sales Tax (Important for California & Other Jurisdictions)
Sales tax is calculated according to applicable law and may be based on the discounted price where required. In California, coupon/discount treatment can depend on the type of discount and whether a retailer is reimbursed by a third party. We will apply sales tax in a manner intended to align with applicable state guidance for coupons and discounts. (See California CDTFA guidance on discounts/coupons and related regulations.)
5) No Deceptive or Misleading Offers (California & General Consumer Protection)
We strive to describe promotions clearly and accurately. Offers are subject to these terms and any stated conditions (including start/end dates, minimum purchase requirements, eligible items, and stacking rules). We do not intend to advertise false or misleading offers, consistent with consumer-protection and advertising standards (including California Business & Professions Code provisions related to false advertising).
6) Limits, Stacking & One-Per-Customer Rules
- Coupons may be limited to one per customer, one per household, one per email, one per address, and/or one per payment method where stated or where needed to prevent fraud.
- If a coupon states “cannot be combined,” it may not be used with other coupons, automatic discounts, bundle deals, or promotional pricing.
- We may limit redemption attempts or cancel orders that appear to violate coupon limits.
7) Returns, Refunds & Adjustments
- If you return items purchased with a coupon, refunds are based on the amount actually paid after the discount (subject to our return policy).
- Shipping, handling, duties, and taxes (if applicable) may be non-refundable as allowed by our policies and applicable law.
- If a coupon was used and the return causes the order to fall below a minimum purchase threshold, the discount may be removed or adjusted where permitted.
8) Misuse & Fraud Prevention
- Unauthorized distribution, duplication, sale, modification, or “scraping” of coupons is prohibited.
- We reserve the right to refuse, cancel, or reverse coupon discounts if we believe the redemption violates these terms, is fraudulent, or is otherwise unlawful.
- Attempted misuse may result in order cancellation and/or account restrictions.
9) Canada-Specific Notes
- Canadian orders may be subject to provincial consumer protection laws, and taxes/duties may be collected at checkout or upon delivery depending on destination and shipping method.
- We aim to present promotions in a manner consistent with Canada’s general competition/consumer protection standards (including accurate disclosure of material terms).
10) Changes, Errors & Termination
- We reserve the right to modify, suspend, or end any promotion at any time, to the extent permitted by law.
- If a coupon is advertised with a clear error (e.g., typo, incorrect discount, or system glitch), we reserve the right to correct the error and cancel or adjust affected orders as permitted by law.
- Changes will not affect coupons already redeemed on completed orders unless fraud or unlawful use is involved.
11) Dispute Resolution
Disputes regarding coupons are handled under our site-wide terms & conditions and applicable law. Nothing in these coupon terms limits rights that cannot be waived under applicable consumer protection laws.
12) Contact
Questions about coupons? Email us at info@onthegolinens.com.
Legal note: These terms are provided for transparency and customer clarity. Promotions are subject to applicable laws and regulations, including advertising/consumer protection rules and tax guidance (including California CDTFA guidance on coupons/discounts and California restrictions on misleading advertising).
English
