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Customer Service

Customer Satisfaction
On The Go Linens will not only provide their knowledge for Table Linens but will give their time to understand the ideas you crave for your event in order to implement them towards your design. Our Customer Service goals are to create an easy transaction for our clients. Starting with our website, we have implemented all our current clients' inputs to create an easy and fun user friendly website. We believe a user friendly website creates the same customer value for those set of clientele who are just always, "on the go". Therefore originating our company name as On The Go Linens. Our associates will do anything to accommodate your needs. From rushing orders to sourcing specific colors we will be more then glad to help you accommodate your needs.
Shipping & Delivery
We at On The Go Linens use UPS as our shipping courier. Freight forwarders and trucking companies may be used by the sole discretion of On The Go Linens for larger orders.
Privacy & Security
We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey and secure these sections with a certified SSL (https). For more information on how this data is handled and other tools we use to analyze visitor data, please read our privacy policy.
Returns & Replacements
At On The Go Linens, we understand Returns at times are fundamental. Please read our Return Policy for more information.
Free Shipping
Other than a $5.99 handling fee, orders over $50 recieve FREE shipping on select shipping methods.  This offer is for the continental US.  Hawaii and Alaska are not included.  Canada is not included either.
Great Prices
Although On The Go Linens is a custom-made-to-order store, we consider ourselves as a low priced manufacturer of distinguishable products. Our main element of low priced products is our ability to source fine quality grade A fabrics through mills, warehouses, and wholesalers. Our continual friendship with our suppliers allows us to charge minimal prices for our clients while still creating a profitable atmosphere to run our operational costs. On The Go Linens communal friendship with its suppliers also allows us to purchase the quantity necessary to complete its jobs without incurring higher quantity purchasing and inventory levels/costs.
Made in USA
We are proud to announce that all of our finished products are manufactured cut and sewn in the heart of Los Angeles, California. Unlike our competitions who import the finished products to the United States of America, we have control, supervise, inspect, and pack our products in our own facilities to ensure product quality. Although this should incur higher costs, we have maintained a system that efficiently goes through safe checks and balances that keep costs minimal while assuring our clients satisfaction of the finished product.
Reliability & Dependability
Prior to launching this website. Our company has been creating wonders in Los Angeles for the tablecloth industry. Our company has the know hows of all the steps to creating the perfect cloth! Starting from our fabrics which are finely picked in Los Angeles to being manufactured and shipped to your address. Our lead time is minimal and our skills allow us to accept many last minute orders for those who wait till the last second. Please ask our advisors how we can help you get your linens finished within the same week for no extra charge. Based on fabric and color availability.
Array of Colors
Since On The Go Linens has a communal supplier list, we have access to a majority of tones and color schemes that most of our competition has no access to. We want to allow our clients to have the choice to choose there fabrics with an abundant array of colors that will follow there event schemes. We believe by doing this, it creates a less stressful atmosphere for clients to choose from.

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